![]() ![]() ![]() We recommend that draymen set-up accounts with these repair companies so that non-chassis related repair instances (e.g. OTR repairs should be arranged with one of our approved repair vendors and billed to FlexiVan directly by the provider. All regional office and customer service contact information is kept current on our website. We truly appreciate your comments to help us stay focused and continually improve our product, and welcome both positive and negative feedback! If a customer does not receive a high-quality chassis upon pick-up, or does not receive efficient OTR service when needed, we request that feedback be provided to one of our regional maintenance or customer service teams. Towing or lift services (only repairs to the chassis are covered).Damage caused purposely or through neglect.24-Hour service numbers are provided and FlexiVan’s maintenance experts are available to help during any potentially difficult scenario, and to ensure that chassis problems areĪll OTR chassis repairs performed by one of our network repair vendors will be paid directly by FlexiVan, with the exception of: #ROAD SERVICICE FLEEX DRIVER#FlexiVan customers experience fewer over-the-road (OTR) problems using our private fleets and pools, and as a result, rarely suffer down-time due to chassis problems.įor mechanical or tire problems on the road, FlexiVan has contracted with several over-the-road companies to assist with getting the driver and chassis back on the road quickly and without cost to the customer. When aĭriver performs his pre-trip inspection, he should find the chassis in excellent condition and ready to roll. When you choose an Allstate roadside membership plan, youll receive 24/7 reliable roadside assistance no. Prior to our customers picking up a chassis, FlexiVan’s staff and maintenance providers will have prepared the chassis by airing tires fully, checking brakes and lights, and ensuring that FMCSA and SMC/BIT inspections are up-to-date. Fast, trackable, reliable service all year round. Please Note: Pools managed by others are excluded from this policy (Ex: SACP, FCCP, MWCP, DCCP & FLBP)įlexiVan’s maintenance approach is quality-centric, with a focus on preventative maintenance to reduce the need for reactionary repairs. ![]()
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